WordPress website support
You’ve launched your new website to the world.
But what happens to it now?
It sits there, doing its thing, right?
Owning a website doesn’t stop when it goes live. Every website has ongoing needs. And this is where WordPress website support comes in. Because with everything you’ve got going on running your business, where are you going to find time to look after your website?
Why invest in WordPress website support
WordPress websites need regular attention
Owning a website is like owning a car. Just like your car needs regular servicing and an annual MOT, a website requires consistent care and attention. Regular updates to WordPress’s core software, themes, and plugins keep your site secure and running smoothly. Routine maintenance helps prevent bigger problems down the road!
Having an expert on hand
Someone to keep an eye on your website and deal with any issues. Someone you can ask anything and run ideas by. Someone who knows your site inside out and can be alert to your needs.
One less thing to worry about
Website maintenance takes time and technical knowledge. Outsourcing it means you can focus on running your business.
Investing in regular WordPress website support isn’t just about fixing problems.
It’s about …
Maintaining and improving a critical business asset;
Ensuring your site is secure, fast, and up to date;
Protecting your online presence;
And giving your users the best possible experience.
WordPress support plans
Select from three options to ensure your website stays:
- Fast and responsive
- Secure and protected
- Up to date with the latest features
- Working hard to promote your business around the clock
Keep your online presence in top shape without the hassle. Which option suits your needs best?
Ad-hoc
For quick resolution of a WordPress issue
- 1 hour of expert help
£100 (payable in advance)
Essential
Peace of mind
- Plugin & theme updates
- WordPress core software updates
- Full website backups
- Security monitoring
- Prompt email support
- Website maintenance report
£70 a month
Premium
A regular helping hand
- All Essential features
PLUS
- Annual website health check (at no additional cost)
- Whatever you need to ensure your website is well-maintained *
From £150 a month
All plans are subject to a minimum 3-month agreement, with a review every 3 months to make sure you’re on the right plan.
I review all websites before agreeing to manage them. There may be times when I may decline to take a site on. For example, I prefer not to provide support for e-commerce sites.
* Examples of extra maintenance tasks
Content updates
- Adding blog posts
- Changes to the page layouts
- Adding or changing web pages
- Creating & styling contact forms
- Managing event and/or course content
Technical tasks
- Installing and/or replacing WordPress plugins
- Adding in new functionality
- Fixing technical problems
- Dealing with third parties (e.g. hosting company, domain registrar) as required
- Site speed testing & improvements
- Security review & improvements
What my clients say…
As a tech-phobe, it’s really reassuring to have someone like Susie who’s quick to respond and who I know I can rely on.
Having Susie on retainer for website support gives me the confidence that we are covered for every eventuality. Highly recommend her services.
I really appreciate Susie’s support. It’s been a real breath of fresh air since I have started working with her.
Any questions?
How do I pay for my support plan?
Once we’ve decided on your ideal support plan, you should set-up a standing order for the agreed monthly fee. This is payable in advance on the first day of the month. I will send you a receipt for your records.
How long do plans last?
For as long as you need them too! All plans are subject to a 3-month minimum agreement. We review you plan every 3 months to make sure you are getting the right level of support.
What if I want to cancel?
After the minimum 3-month term, you need to give one month’s notice to end a WordPress support plan.
Can I get a refund on a WordPress support plan?
No, I don’t offer refunds on support plans. Once we’ve signed a support agreement and work has begun, there will be no refunds.
Can I switch between packages?
Absolutely! I will review your plan with you every 3 months to make sure you are getting the right level of support. And switching things up or down is fine.
How often will you check my site?
I check your website daily during the week, allowing me to make updates promptly. I also get alerts via security plugins delivered to my inbox, so I can react to any immediate issues.
What access do you need to my website?
I will need administrator access to the back end of your website. I will send you instructions for setting this up.
There’s an issue with my site! What do I do?
Send me an email with details of what is wrong, and I will get to work sorting the issue out.
I need more help than my plan allows for this month. What should I do?
Drop me an email and let me know what extra work you need help with. We can then agree a fee and get the work scheduled.
What if my website doesn’t use WordPress? Are you able to help me maintain it?
I am only able to provide website support for sites using WordPress. If your site uses another platform, I may be able to recommend someone who can help.
Not sure what website support you need?
Book a call to discuss your requirements.